Outsourced customer service can be a crucial saving point for your business. Sometimes outsourced customer service calls are your last chance to save a customer from moving on to the competition.
A-1 Message Center specializes in developing integrated, outsourced customer service solutions that allow us to handle all your outsourced customer service needs. We handle every customer contact efficiently and effectively giving your customers an unparalleled customer service experience.
We access your data base to provide customers with information they require.
All our computerized stations are directly connected via high speed DSL to the Internet.
Our operators can access your website to complete orders « on-line » and provide callers with customer service functions they may require.
With the ability to access your systems via the Internet, operators can provide callers with order status, account balance information, etc. and act as the help desk for your operations.